FAQ

Frequently Asked Questions

Product Information
1. What materials are your jewellery pieces made from?

Our pieces are crafted using high quality brass, ensuring quality and durability for everyday wear.

2. How do I care for my jewellery?

For long-lasting wear, keep jewellery away from water, chemicals, and store it in a dry place. Gently wipe with a dry cloth or soft wipe. Store in a soft cloth pouch or fabric bag to prevent scratching or rubbing against other jewellery.

Ordering & Payments
3. What payment methods do you accept?

We accept all major credit/debit cards and PayPal, ensuring secure and convenient transactions.

4. How do I know my order was placed successfully?

After placing your order, you'll receive a confirmation email with order details. If you don’t see it, please check your spam folder.

Shipping & Delivery
5. Do you offer international shipping?

Currently we only ship within the UK. International orders will be coming soon!!

6. How long does shipping take?

7. How can I track my order?

Once your order ships, you’ll receive a tracking link via email to monitor your delivery.

Returns & Exchanges
8. What is your return policy?

Due to hygiene reasons, we are unable to accept returns or exchanges, however please do reach out if you have received a damaged/defective/incorrect product. Please refer to our returns policy for more details.

9. How do I contact if I have an issue with the item received?

Please contact our support team at blubelldesignsuk@gmail.com. Please include your order number for quick assistance.

Account & Contact
10. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows for easy order tracking and faster checkouts.

11. How can I contact customer service?

Our support team is available at blubelldesignsuk@gmail.com or through our chat during business hours.